What our guests are saying...
send even more in the future thanks to my first hand knowledge of the resort
1. Scale 1 to 10 for my recommendation definitely a 10! The single reason for my answer would be the attitudes of all your staff, including yourself. All your people were genuine and concerned with my guests and myself feeling welcome and comfortable.
2. Let me think on the improvements - nothing comes to mind.
I look forward to returning to Rough Creek as soon as possible.
Paul, Thanks for a awesome stay. I know it must be difficult to keep all your people motivated and smiling but you all are really doing a great job!
Hello and thank you for the opportunity to provide feedback!
I would rate Rough Creek Lodge a 10+ due to the attentiveness of your staff and the amount of child-friendly amenities provided to our family. I have already highly recommended your resort to friends and I will continue to do so. I cannot express adequately how grateful my husband and I were to be able to drop the kids off at your Kids Club and have a (somewhat) quiet dinner!
The only area I would request improvement is for a separate dinning area for those dinning without children. We were so happy to go to dinner without the kids only to hear constant chatter, screaming and crying of other people's children. Besides that, our stay was perfect!
I also want to take the time to thank your staff, specifically Liz and Ivory, for re-uniting us with our IPad after I mistakenly left it at the Lodge. They were both professional, efficient and very helpful!
Thanks, again, for a wonderful weekend and we'll se you again in the future!
I cannot tell you what an amazing trip we had! On the first day my son asked my husband how long we had been there. My husband answered "7 hours" and my son said "well this has been the best 7 hours of my life!"
I told my husband on multiple occasions that I had never experienced such excellent customer service from every single employee that we dealt with.
Thanks so much for helping us to have suh an awesome family vacation. We plan on coming back for years to come! KT, Dallas, 4/11
I cannot sufficiently tell you how accommodating your team is… your group of folks went above and beyond the call of duty for our group. I know we are a difficult group, happy but difficult. Stephanie did everything asked with a smile on her face… Monica and Donna – wow and Julie…. she saved me with one of our customers transportations. I have never been to a resort/hotel that would do the things your employees did for us… they would have just said no and I never heard that word come out of any of your folks! From housekeeping, to the driver – I think it was Kevin – who drove our crazy group around after house – to the kitchen staff/chef – the front of the house – to the front office and night staff/security – FABULOUSOOOOOO!
Thank you, thank you, thank you…. Your team made me look great! SM, FLA, 4/11
Apologies for the delay, I've been travelling considerably.
Regarding your first question, I'm admittedly tormented. On the scale from 1 - 10 regarding the experience, I would give RCL, staff and activities a 15. We thoroughly enjoyed all aspects and the service and amenities was truly stellar. I'm tormented because it's hard to share a place so special as RCL....... one is tempted to keep the secret to yourself.
The dining experience was magical and we relished each and every evening. Jose was a hit with my family in particular each morning. We made a special effort to find him the morning we left, just to say goodbye. All service was exemplary, but Jose simply radiated each morning and got our day started right - whether he was our wait staff or not.
The only suggestion I could make would be for a toddler-oriented play set at the lodge. The bounce houses were nice, but just a place for toddlers / youth to swing or slide would have been appreciated. We finally found the play set at the cabins, but the convenience simply wasn't there.
There is no question as to whether we will return. We will, and hopefully soon - despite the 12 hour drive.
I am a third generation owner-manager of a firm that does considerable business globally. I've stayed in the most abysmal accommodations to the most opulent. Rough Creek Lodge has become my new hallmark for customer experience, service and attention to detail. I've spent many an evening pondering how to apply your principles to my own firm.
My highest compliments. LB 4/11 Kansas
On a scale of 1 - 10?? I would recommend RCL at 20!!!! The single most answer is CUSTOMER SERVICE!! As a retailer for 36 years, I know customer service and most of it is good at best. RCL is AWESOME!! In fact, we booked next year's Spring Break before we left your facility!! It was truly wonderful. You are fortunate to have such a wonderful staff helping you create such a positive experience for those of us who need to get away once in awhile!!
Your wrangler was fantastic, your spa staff is tremendous, your Adam and Christi and Donna are UNBELIEVEABLE!!!
See you next year if not sooner! 4/11 DM, Flower Mound, TX
Paul – we would definitely recommend RCL to our family and friends. In fact, I have already told at least 10 people what a great time we had and how amazing your staff is. I have never experienced such warm and attentive service. One of your front desk staff even carried my 40 pound 2 year old to my room after dinner one night so I didn’t have to carry him while wearing three inch heels!
My daughter is still talking about how nice it was of “Dr. Paul” to take care of the scratches from the puppy.
We had an amazing time, my kids loved it and we loved it. You guys have family fun figured out!
Looking forward to our next trip, JC, Grapevine, TX 3/11
First and foremost I would like to say we had a GREAT time. My children would rather go back to Rough Creek then go to Great Wolf in grapevine. That says a lot to me. Even my 3 year old daughter loved it and they were all sad to leave.
I would scale it on a 10. The staff were excellent and very accommodating. The weather temperature wise was nice but it was very windy and the staff did their best.
I'm definetely recommending Rough Creek to anybody and everybody that is looking for something different then the franchise type vacation.
Only recommendation would be the beds. I like a soft bed and my children, but my husband does not. His back got thrown out wack.
Keep up the great work. Staff two thumbs up. Food outstanding.
Thank you. CDP, Killeen, TX 3/11
We had an absolute blast. You have a top notch facility. We did not meet one staff member that was not courteous, helpful, and smiling. Thank you for a wonderful weekend. We will be visiting again. BC, Texarkana, TX 3/11
This is our second time at Rough Creek and it truly could not have been any easier and relaxing thanks to your wonderful staff. My kids are 5,4 and 2 and we actually relaxed (which never happens). We will for sure be back soon! Thank you!! A perfect 10 for the us!! AB, Ft. Worth, TX 3/11
Thank you so much for the follow up.
Here is some feedback on our stay:
1. We would recommend Rough Creed Lodge and Resort to our friends, family and business associates. (10 scale).
2. Here are some positives:
a. Recreation facilites that catered to families with kids.
b. Friendly staff. All of your staff were amazing. The most friendly staff we have ever encountered.
e. Fishing barge.
f. Plus many, many more pros.
3. Here are some improvements:
a. Wireless Internet connection. The wireless Internet connection did not work in our cabin (arrow head). Note: I did not alert your staff ... I simply used my own hotspot from my cell phone.
b. Steaks. My wife and I ate your ribeye, filet, and petite tender cut. The steaks were tender and cooked perfectly. However, we both did not like the (mesquite) flavor.
Overall, we are very satisfied customers. You have an awesome staff ... incredible recreational (kid friendly) facilities ... and many more wonderful things.
I have a feeling that one day we will be back.
Thanks again for everything! KS, Texas 3/11
We truly enjoyed every minute of our stay at RCL. We plan on visiting again and have highly recommended RCL to friends.
The personal service was incredible. I am sure you hear this one all the time – the food was amazing.
Thanks LH, Plano, TX 3/11
We had a wonderful time at the Lodge
with a rating of 10. Everything was first class! The warm welcome from the staff, the welcome bag that included the personalized boot cookie, our beautiful suite, outstanding food and service and the beautiful surroudings.
Thank you for a great weekend! JH, Frisco, TX 3/11
No kidding. Nothing but positive comments from our entire firm (half have been to rough creek before and knew of its stellar reputation). My husband and I plan to come back in the coming months. JC, Ft. Worth, TX 2/11
Dear Mr. Boccafogli,
Thanks for asking. I would rate Rough Creek Lodge a 10! Single reason, beautiful seclusion with many activities for entertainment! I purchased a Groupon in order to visit your Lodge. I was planning on celebrating my 20 year anniversary, but that didn't work out so well, my husband was scheduled to go out of town. I came anyway with my friend whose husband was also out of town, and we really enjoyed our stay. We both want to return with our families when the weather warms up, so we will be watching for deals and packages! We both visited the spa and the staff was so friendly. We had massage and she the pedicure and I the manicure. We had a wonderful visit and hope to come again this spring or summer. LB Benbrook, TX 1/11
Yes I would tell people to go there for a great get away. Reasons….. that’s an easy one
1. Every Single Employee treated you like a king
a. Guys running the zipline
b. Front desk people
c. Restaurant people
e. Ben with the horses.
f. Hay ride
2. The Food.
b. Great selection
c. Prepared beautiful
3. The Room
a. We had 2 one was the George Bush Suite
b. Had adjoining room was very convenient
c. Had flower delivered for a birthday, was in the room ontime.
d. Houskeeping exceptional
Oh put me down for a 10.
2) Is there any aspect of your stay, no matter how trivial, that you would recommend that we improve upon?
Nothing I can think of. I even enjoyed shopping in the gift shop. Even the people in the parking lot were
Ya’ll should be proud, It was better than hospitality at Disney.
Thank You we will be back. MC Alexandria, LA 1/11
A "10" alllll the way!!!! I have never had such impeccable service anywhere....we were so impressed and so grateful to everyone from the men who helped us at check in, to the young man Miguel who took us on our trail ride, to the awesome young waiter at last nite's dinner to Juan this am at breakfast and a precious young lady who made a waffle for us.
The rooms were beautiful. We were downright blown away by our experience and sad to leave, honestly. It is amazing there, and we are soooo looking forward to a return!
Merry Christmas! RH McKinney, TX 12/10
On a scale of 1 to 10, I always give Rough Creek a 10...when I think of Rough Creek, I am thinking of bird shooting.
The single reason is the hunting lodge atmosphere ( I know people come to Rough Creek for many non hunting activities, however,
I'm sure most people come to Rough Creek to do these activities in a hunting lodge atmosphere. It's what Rough Creek is.)
Everything was perfect from my perspective, the new rooms are great. 1/10, JD
Just wanted to take a moment to thank you all for the wonderful time that our family shared at the lodge. Everyone had a great time and are already asking when we can return. It was a great Christmas retreat for all of us!
The service was impeccable! We have stayed at many fine hotels and have not experienced such perfection in personal attendance. Even the children commented on how good the service was. My 10yo daughter Alexandra that everyone tried hard to bring us everything that we wanted. My 5 year old Katherine said “ Mom, are they trying to spoil us”? I especially like that every little mistake was immediately overcompensated for with a reward.
The petting corral and especially the equestrian center were what really made the place special for us. We choose the lodge because of the equestrian center. We wanted to be able to have fun with the horses while the guys hunted. Allie is a very experienced rider and thoroughly enjoyed ridding the horses with Dawn and even got to go on a cattle run. She had a fabulous time!
Nicholas and Nick had fun hunting and comment on how every detail was accommodated for. The equipment was first class, even down to the packing of the game, it was all very professionally handled.
The food was outrageous! Although I probably gained 5 pounds, we all enjoyed the meals . Katherine’s tummy is still smiling and Nicholas and I are craving the homemade granola. You’ll have to send me that recipe!
A special thanks goes out to all of you for a job well done. We have made family memories that will last a lifetime. 12/09 MD, Louisiana
1) If 10 is definitely yes, then I would give Rough Creek a 10+. The reason for this answer is that every aspect of our visit was perfect.
2) We both discussed this question and the answer is – there is nothing that could be improved upon. Every staff member was friendly and concerned with us having a pleasant stay. They were helpful and genuinely interested in our well-being. We had a perfect 24 hours at your facility.
We intend to renew our membership for next year so we can do this again. Thank you to the dining room hostess who sent us our picture. Everyone was so thoughtful. The blond lady running the breakfast was particularly helpful; we want to give her a shout out. Rey was our waiter for dinner; did an excellent job. The wine he recommended with our entrees was spot on. The whole experience was wonderful.
We are thinking of doing something for xxxxx birthday in February. We will let you know. 12/09, CC, Granbury
#1 – Scale of 1 – 10 – it would be a 10 ( being the highest mark). CUSTOMER SERVICE ! The royal treatment displayed by every employee and all of the activities offered at the resort
#2 – I can’t think of a single improvement that I would recommend
I would like to say Thanks Again TO -Ivory Mize, she was outstanding , as she really worked hard to accommodate our schedule, and see to it that we were able to schedule our stay ( in our timeframe) and to check on us to make sure we were having a good time. Our bird guide, Jeff Graham was OUTSTANDING – really enjoyed the experience as this was my wife’s first bird hunt. We will recommend Rough Creek to Friends and Family. We are trying to see when we can schedule to come back ! 12/09 GD, Dallas
We had a wonderful time and would highly recommend RC to our friends, and business associates. You have thought of everything it would appear to us, and the staff could not be more accommodating. The owners Retreat was perfect for our company outing. I know it must be a challenge to provide all of the amenities and that level of service in a somewhat remote location, but you guys do it very well.
Regards 12/09 DM, Dallas
Definitely a 10! ....the facilities were beautiful, and the weather was perfect, but the number one reason I will highly recommend the Resort is for the PEOPLE. Your staff is one of a kind. With over 20 years experience in the Luxury Hotel industry, I can honestly say, that you hold the standard for customer service. Everyone we encountered, from the housekeeping staff, the restaurant receptionist, the valet staff, to Ed Koch and Chef Gerard, were extremely accommodating and had a truly genuine attitude to make my family feel at home. We could not have asked for anything more. I commend you and your staff for the courteous service provided in all outlets. 11/09 ED, Dallas
Normally I don't respond to questionaires. I just don't want to take the time. However, our recent stay at RCL was amazing. Every aspect was perfect. We appreciated the friendly accommodating staff and exceptionally good food. We've stayed several times before and this time stood out. I'm not sure what has changed specifically, but our stay was definately superior to other stays. We look forward to coming for a visit again.Thanks, 10/09 MMP, Dallas